Description & Requirements
We are seeking an experienced and results-driven Operations Manager to lead and optimize our operations in a fully remote capacity working Monday thru Friday. This role is open to candidates residing within drivable distance between our Milwaukee, WI and Madison, WI office locations, and offers the opportunity to oversee key processes, manage cross-functional teams, and drive operational excellence. The ideal candidate is a strategic thinker with a proven track record in leadership, process improvement, and achieving organizational goals.
If you're passionate about streamlining operations and fostering collaboration while working remotely, weβd love to hear from you!
Why Join Maximus?
- π‘οΈ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- π Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- ποΈ Paid Time Off Package - Enjoy PTO, Holidays, and sick leave,
- π± Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program.
- π Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- π Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.
- π Tuition Reimbursement - Invest in your ongoing education and development.
- π Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- π Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- π Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage Customer Service and Outreach Programs.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.