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General information

Job Posting Title
Case Management Manager (Hybrid - Pennsylvania)
Date
Wednesday, February 18, 2026
City
Harrisburg
State
PA
Country
United States
Working time
Full-time

Description & Requirements

Maximus is currently hiring for a Case Management Manager to support the Pennsylvania Independent Enrollment Broker (PA IEB) program. This is a remote opportunity that requires travel across Pennsylvania for client presentations as business need dictates, up to 5 times a month.

The Case Management Manager's main responsibility is to promote employee engagement through team development, training, and outreach activities. Th Case Management Manager is responsible for building relationships with stakeholders as well as overseeing of a team of outreach coordinators to ensure compliance and monitoring the team's quality assurance reports for adherence to quality goals. It is crucial for the Case Management Manager to promote the project's image and objectives through public speaking engagements and relevant presentations.

Essential Duties and Responsibilities:

- Oversee the training and professional development initiatives for direct reports under your supervision.

- Monitor and manage the activities, schedules, productivity, and assessment outcomes of a designated team of direct reports.

- Review real-time case assessment outcomes, particularly focusing on denials, from direct reports.

Gather Quality Assurance information from assigned direct reports, ensuring adherence to quality standards.

- Disseminate policy and protocol changes, overseeing their implementation within the team.

- Lead and facilitate regular team meetings, serving as the primary contact for the assigned work unit.

Perform random post-assessment audits and conduct visits to ensure and enhance customer satisfaction.

- Attend fair hearing cases as required, providing necessary representation or support.

- Promote the project’s image and objectives through public speaking engagements and relevant professional presentations.

Minimum Requirements

- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

- Pennsylvania residency required.
- Pennsylvania Independent Enrollment Broker (PA IEB) or Pennsylvania Enrollment Assistance Program (PA EAP) experience preferred.
- Must be willing and able to be travel across Pennsylvania up to 5 times a month.
- Bachelors degree preferred.
- Previous case management experience highly preferred.
- Minimum 5 years of leadership experience highly desired.
- Training experience desired.

EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
60,000.00
Maximum Salary
$
75,000.00