Description & Requirements
Essential Duties and Responsibilities:
- Oversee the training and professional development initiatives for direct reports under your supervision.
- Monitor and manage the activities, schedules, productivity, and assessment outcomes of a designated team of direct reports.
- Review real-time case assessment outcomes, particularly focusing on denials, from direct reports.
Gather Quality Assurance information from assigned direct reports, ensuring adherence to quality standards.
- Disseminate policy and protocol changes, overseeing their implementation within the team.
- Lead and facilitate regular team meetings, serving as the primary contact for the assigned work unit.
Perform random post-assessment audits and conduct visits to ensure and enhance customer satisfaction.
- Attend fair hearing cases as required, providing necessary representation or support.
- Promote the projectβs image and objectives through public speaking engagements and relevant professional presentations.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
-Reliable high-speed internet service.