Description & Requirements
Essential Duties and Responsibilities:
- Reach out to providers to obtain availability to travel.
- Coordinate with scheduling team when needed to plan and arrange provider traveling plans.
- Oversee the schedules of traveling providers to ensure utilization.
- Reach out to per diem, prison facilities, or recruit Mobile Unit spaces to obtain and confirm appointment availability.
- Maintain communication with Provider Group Networks to ensure accurate billing, payment, and scheduling.
- Responsible for coordinating logistics associated with Veterans Claims Clinics and scheduling.
- Coordinate the delivery and training of equipment for specialty providers.
- Establish and maintain effective communication between the team and Regional Management.
- Coordinate travel and negotiate pay rates to schedule providers in areas of need, prison facilities, or at a Veteran's home location.
- Notify providers in a timely manner in the event of cancelled appointment or block times and dates.
- Seek VA approval for proposed Incarcerated Veteran and Home Visit requests prior to completing scheduling process.
- Assist with requests from Management, Regional Supervisors, and Travel Coordinator Supervisor.
- Promptly address emails and any voicemails on a daily basis.
- High School diploma or GED required.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US