Description & Requirements
Essential Duties and Responsibilities:
- Supervise the work of billing representatives to ensure adherence to quality standards, deadlines, and proper procedures as well as correcting errors or problems as needed.
- Conduct routine audits to confirm high level performance and processing is accurate.
- Address any issues found from the audits with the billing representatives.
- Provide support and identify training needs and development opportunities through coaching sessions for the billing representatives.
- Evaluate job performance and ensure the billing representatives meet billing criteria such as work completion, attendance, and contractual obligations.
- Ensure compliance with Wage & Hour policy.
- Monitor overtime necessity and engage team as necessary.
- Participate in team hiring and separation decisions.
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.