Description & Requirements
Essential Duties and Responsibilities:
- Assist leadership through research of data and/or authoring reports.
- Analyze data using all applicable law regulations (state and/or government process documents, and other sources as defined by the client contract.
- Work independently on specific situations or on a team to resolve problems and deviations according to current established practices; and obtain advice where precedents are unclear or not available from the client.
- Respond to the needs of outside contacts, including but not limited to: Client, injured workers, injured worker's representatives, claims administrators, providers, etc.
- Answer and respond to phone calls/emails within defined timeframes.
- Identify the need for process changes and documentation updates and/or development.
- Create, maintain, and update documentation when appropriate in accordance with document control process.
- High school diploma or GED required and 4+ years of relevant professional experience required, or equivalent combination of education and experience.