Description & Requirements
Essential Duties and Responsibilities:
- Oversee the Change Management process focused on Business Analytics and support the Operations group as it relates to our shared services programs.
- Manage a team of analysts and serve as the main point of contact for internal business customers.
- Assist in implementing technology projects while ensuring that initiatives are met in a timely manner.
- Improve, develop, maintain, and adhere to life cycle work patterns, standards, and procedures for systems development.
- Support critical business strategies by monitoring the overall development, implementation, and maintenance of the customer's business application systems.
- Create and maintain list of service requests, communicate status to internal and external stakeholders, supply input to Project Change Control Board, and respond to their requests for information.
- Work directly with application development manager to ensure the development resources required are available to meet customer driven project timelines.
- Ensure appropriate testing materials are created to ensure a successful software implementation deployment.
- Assist in providing system documentation to include functional specifications, testing documents, user manuals, and training materials.
- Participate in external and internal project meetings to represent Maximus in addressing the needs of the client and other project stakeholders.
- Collaborate with other managers to ensure effective coordination of activities.
- Establish and maintain effective relationships with clients and other external entities.
- Bachelor's Degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.