Maximus

Key Responsibilities

-       Lead and oversee the project CMS certification lifecycle, including initial certification, audits, surveys, ongoing compliance, and recertification processes document management functions.

-       Serve as the primary point of contact for certification operations, collaborating with state staff, internal business partners, technology teams, and external stakeholders.

-       Develop and maintain lifecycle work patterns, standards, procedures, and documentation for certification systems and business processes

-       Guide and support analysts and cross-functional resources by setting priorities, providing direction, and ensuring alignment with program objectives.

-       Apply business process improvement and re-engineering methodologies to certification workflows to improve efficiency, accuracy, and compliance.

-       Support the implementation of technology and system enhancements related to certification processes, ensuring milestones and deliverables are achieved on schedule.

-       Create, track, and manage certification service requests, issues, and change requests, communicating status and impacts to stakeholders as needed.
-       Collaborate closely with application development and operations teams to ensure appropriate resources are available to meet certification and regulatory-driven timelines.

-       Develop and maintain certification-related documentation, including functional specifications, procedures, testing documents, user guides, and training materials.

-       Participate in internal and external meetings to represent the organization in addressing certification requirements, risks, and stakeholder needs.

-       Establish and maintain strong working relationships with clients, regulators, vendors, and internal partners to support certification outcomes.

-       Collaborate with managers and functional leads to ensure alignment, effective coordination, and continuous improvement across programs and shared services.

Program Specific Requirements

-       Bachelor’s degree in a related field (or equivalent experience).

-       5–8 years of experience in certification operations, systems implementation, and process improvement.

-       Demonstrated experience leading or coordinating cross-functional initiatives or workstreams.

-       Experience supporting technology solutions, including requirements, testing, and implementation.

-       Strong analytical, documentation, and stakeholder communication skills.

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    Program Specific Preferences

-       Experience in regulated, shared services, or certification-driven environments preferred.

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