Description & Requirements
Essential Duties and Responsibilities:
- Provide IT governance, including providing leadership and direction in the support and utilization of the technology capabilities of the organization. Develop, maintain, and enforce system standards.
- Oversee Cloud Engineers daily technical tasks.
- Oversee customer service functions and staff daily to ensure that excellent customer service is provided to customers and stakeholders.
- Interact with internal division managers, business lines and internal IT teams.
- Manage assigned team facilitating training, quality assurance, and dispute resolution by providing ongoing supervision and by monthly, quarterly, and yearly reports based upon management requests.
- Approve timesheets, develop team schedule and other assigned duties.
- Bachelor's degree in Information Technology, Computer Science, or related field of study; or equivalent experience.
- 3+ years of people management experience, 7+ years of project management and/or related experience.
- Strong understanding of ITIL processes and concepts with experience in managing Service Level Agreements (SLAs).