Description & Requirements
Job-Specific Essential Duties and Responsibilities:
- Manage user accounts, permission sets, and sharing rules, ensuring a secure and efficient Salesforce environment for all teams.
- User setup and maintenance, including Active Directory and Azure authentication.
- Collaborate with cross-functional teams to gather requirements and implement Salesforce customizations using automation tools.
- User support tickets.
- Responsible for staying current on the platform’s new tools, capabilities, and updates.
- Monitor and report on user adoption.
- Certificate management.
- Oversee integration set up and management, including data exchange processes between Salesforce and other platforms.
- Monitor application storage, user licenses, and system updates to ensure smooth operations.
- Work closely with users to gather feedback, resolve issues, and optimize system functionality.
- Administer changes with minimal disruption, adhering to established change management processes.
- Perform multifaceted Salesforce systems audit, evaluating fields, data quality, users and permissions, license, and storage, installed apps and integrations, API usage, reports and dashboards, release readiness, and overall system health.
- Oversee data cleansing and integrity, utilizing data loader and reporting analytics for debugging and troubleshooting.
- Create and maintain reports and dashboards, analyzing data, and identifying business growth opportunities through Salesforce reporting, data analysis, and revenue management.
- Collaborate with other DevOps team members for environment refreshes.
- Provides backup coverage for other team members, as needed.
- Sandbox environment management.
- Collaborate closely with other workstreams for training and requirements gathering, with a focus on exceptional user experience.
- Work closely with DevOps Release Manager to coordinate deployments across all tiers and environments.
- Troubleshoot and work closely with others from the DevOps team on cross-team coordination of production issues to ensure quick resolution of Salesforce-specific bugs or deployment challenges.
- Stay current with Salesforce best practices, trends, and platform updates to ensure processes remain aligned with platform innovations.
- Flexible with off-hours work as needed for critical deployments.
- Bachelor's degree and 5-7 years of relevant experience or equivalent combination of education and experience required.
Job-Specific Minimum Requirements:
- 5 + years of experience as a Salesforce Administrator
- Exp with SOQL
- Exp with Copado
- Proven experience as a Salesforce Administrator, with a solid understanding of standard and custom objects, workflows, integrations, security, and compliance.
- Team player that can adapt in a fast pace and changing environment
- Ability to think strategically and deliver tactically
- Solid understanding of software development lifecycle (SDLC) and DevOps practices
- Salesforce Administrator certifications
Preferred Skills and Qualifications:
- Knowledge and experience with Salesforce Health Cloud (preferred)
- Strong background in Salesforce deployment processes and tools
- Experience setting up development orgs and data seeding.
- Experience with Mulesoft and Marketing Cloud is a plus.
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