Maximus

Essential Duties and Responsibilities:
- Respond to services calls, provide responses to questions, mail information in response to requests, and refer callers to governmental offices.
- Assist with all aspects of survey completion including establishing accounts and accessing the project-related systems.
- Communicate with callers, providing high quality customer service.
- Maintain updated knowledge of the Provider Profile Program.
- Raise issues of concern and/or problems to the attention of the Physician Profile Manager.
- Assist or perform data entry functions, when assigned.
- Monitor calls to ensure staff provide high quality customer service.
- Maintain ACD reports and update logs of staff daily activities.
- Perform data entry quality control checks.
- Design, develop and implement special projects as assigned.
- Conduct research and special studies on assigned topics.
- Suggest training needs for staff or special education as necessary.
- Provide technical leadership and support to assigned staff.
- Identify weaknesses in staff and take appropriate action to correct deficiency.
- Perform other duties as may be assigned by the Supervisor or other management.

- High school diploma or GED required and 6+ years of relevant professional experience required, or equivalent combination of education and experience.

- Additional training or education in area of specialization.
- Works on a variety of assignments requiring considerable judgement and initiative.
- As a skilled and experienced specialist, completes tasks in resourceful and effective ways.
- Able to draft or modify training materials and procedural documentation accurately.
- Skilled in handling challenging communications with external contacts for escalated matters.
- Act independently to determine methods and procedures on new assignments.
- Serves as facilitator and team leader, allocating work and providing guidance and training to others in field of specialization.
- Perform quality assurance on work of others in team

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.