Description & Requirements
Essential Duties and Responsibilities:
- Identify, research, and resolve technical issues for local and remote staff.
- Become the subject matter expert for various software applications and end point configurations for the business.
- Conduct routine equipment servicing out in the field.
- Perform on-site activities, related to installation, repair, management, and maintenance.
- Assist with onsite IT equipment by receiving, inventorying, imaging, and deploying IT assets.
- Assist in maintaining and updating various software applications and desktops configurations to ensure compliance.
- Work with other IT departments and vendors to resolve technical issues or implement new technologies for different lines of business.
- Assist in tracking and completing tickets pertaining to application, network, and system issues.
- Administer user accounts and permissions to various application, as well as client software.
- Serve as technical liaison between program staff and IT.
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.