Performance Manager - Wales/Midlands, United Kingdom of Great Britain and Northern Ireland - 36479 - Maximus

General information

Job Posting Title

Performance Manager

Date

Wednesday, April 29, 2026

City

Remote

Country

United Kingdom

Working time

Full-time

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

The Performance Manager will report to the Performance Director in the area and lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets in the Area. They will be able to effectively analyse and understand performance information, filtering key messages to report to the Performance Director on an exception basis.

The role will coach, mentor and provide leadership to Assessment Centre Managers within the region, developing and implementing plans to drive improved performance and share best practice.

The role will have line management responsibility for approximately 6 Assessment Centre Managers.

Salary:

£49,000

Closing date - 6th May.

Benefits include: 25 days annual leave, 9% combined pension, holiday trade scheme, flexible benefits package.

This role is covering sites in Lot 2 (Midlands and Wales) and will include 3 x days per week on sites in the region. As such, candidates should be based in Lot 2.

Provide visible leadership and direction to assessment centres in the area to enable the effective delivery of volume, people, quality and customer service related measures within those sites.
Coach, mentor and lead Assessment Centre Managers with action planning and development plans through effective performance management processes, showing understanding, respect and compassion for the opinions/needs of other people, if they differ from their own.
Motivate, inspire and coach team members through continuous professional development and recognising exceptional performance, identifying and developing team members with potential in support of effective succession planning.
Positively contribute to team effort and support others in their approaches and be dedicated to the values of the organisation, maintaining composure even in stressful or conflict situations and having the strength to wait for the right time to intervene, make decisions or act.
Effective reporting on area performance to the Performance Director, including daily, weekly results, explanation of deviation from targets, and plans for corrective actions as agreed,
Ensure Assessment Centre Managers make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Manage the allocation of HCP resources within their Area to respond to changes in demand and absences, deriving plans to resolve issues and highlighting to the Performance Director as required, reacting promptly and with agility to be able to adapt to different changes, personalities and working styles.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement across their Area, setting ambitious expectations clearly and concisely and provide support towards a continuous improvement performance culture.
Adhere to the governance structure in place by the Performance Director, ensuring compliance by Assessment Centre Managers
Investigate and resolve escalated complaints, supporting Assessment Centre Managers with addressing issues, resolving roadblocks and escalating issues as required to the Performance Director, maintaining a calm and steady presence to effectively manage difficult situations.
Other ad hoc duties as required

Leading and developing a diverse range of high performing teams across a number of sites
Highly organised with ability to prioritise and manage workloads covering multiple sites
Delivering challenging performance targets
Enjoy helping others and building relationships, being cooperative and patient, fostering a culture of customer and client focus
Creating and executing action plans to drive performance improvement
Energetic and confident in expressing themselves with experience in building strong working relationships, influencing and empowering others to make pro-active decisions
Enjoy working on practical and technical tasks, investigating or observing situations to identify and implement solutions
Performance driven with strong performance management to drive continuous improvement
Display confidence and a calm and steady presence to effectively manages difficult situations.
University educated, minimum 2:1 degree.
Experience in a supervisory or leadership role with strong performance focus
Ability to work effectively in a fast-changing, complex, multi-stakeholder environment – comfortable dealing with ambiguity.
Excellent PowerPoint and written communication skills, though equally proficient with spreadsheets and business analysis software.
Performance driven with analytical mindset and strong attention to detail.
Able to build relationships and earn respect from peers and colleagues at all levels.
Strong coaching and mentoring skills

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.