This is a 12 month fixed term contract covering maternity.

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.

This role is perfect for someone who is passionate about providing help to those who need it most.

As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Mind, you will provide essential support to help service users understand their mental health and explore the options available to them, making a significant difference in their lives.

This role is supporting our users with any queries they may have as is more of a sign posting service.

The role is Monday – Friday working a 2 week rotation of 9am – 5pm and 10am – 6pm shifts. We also offer hybrid working and office-based options following training.

Key Contacts & Relationships:

Internal

• Customer Service Advisors

• Team Leaders

• Operations Managers

• Wider Connect Colleagues

External

• Service Users

Refer a Candidate

Submit a Referral for Customer Service Advisor - Mind Info Line